The business requirement
Distribution365 needed to connect marketplace orders with back-office logistics and fulfilment rather than manage Amazon, eBay and its own website as separate systems.
Development and integration
Impact developed API and XML data exchange for orders and delivery information. Scheduled collection, returned tracking details, exception emails and an operational dashboard gave staff ways to monitor the integration and investigate failed exchanges.
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Original project detail
Amazon and Ebay Ecommerce Integration
The Distribution365 solution uses the web site as a hub where we download/upload orders/courier data between Amazon and eBay using their API's and communicate with a back-office, logistics, fulfilment centre via XML to co-ordinate the proceses. We poll Amazon and eBay regularly to collate orders, then twice a day courier, tracking data, etc is pushed back up and on to the customer so they can monitor the order progress.
We have built in exception monitoring and send out emails to support staff if anything is detected or data does not look correct. We have an interactive dashboard where admin users can query the API's in real time to do one off checks or just see how the order profile is looking.
Timing is crucial as eBay and Amazon set hard targets for suppliers in terms of data updates to the customer.
